The Custom Process.
Consultation
Bring us your idea or photo inspirations (we love Pinterest pictures) for your dream piece. We'll help narrow down specific design elements and details in a free, one-on-one, design consultation - no pressure and no commitment necessary.
We make everything right here on-site, there are no subcontractors here, so you can be confident in every step of the process.
2. Gemstone Selection
If your custom design idea needs a gemstone or diamond (natural, Canadian or lab-grown), we will help you find the perfect one. Choose from one of the many premium loose stones we keep in stock or have us bring in a few for you to compare and contrast. Often the stone is one of the most important parts of a design and we will make sure you get one that fits not only your dreams but also your budget!
3. Design Stage
After we have nailed down your design and stone preferences, our expert design team will bring the custom design to life in our 3D CAD modelling program. We will send you rendered pictures from several different angles so you can truly get a sense of what the finished piece will look like. It's at this point that we can make little changes or show you different variations before going into final production.
4. Production
Once the design is finalized we go into full production. We print a wax model from the 3D CAD design, cast it in metal, set the stones and do a final polishing.
5. The Reveal
What's a custom design without someone who will cherish it? Of course the last step is when you come in and pick up the final piece. We will provide a free insurance appraisal, if necessary and any accompanying certificates for the stones. Also, your new custom design comes with FREE polishing (and rhodium, if applicable) for life!
Some of Our Custom Designs.
Have some more questions about the process or ready to get started?
Book a free no-pressure, in-person, phone, or virtual consultation now
What Our Clients Say.
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As most people do, I did some shopping around to different jewellers in the city looking for the best place to make a custom engagement ring. It was quick getting a consultation to discuss my ideas for the ring and it was easy setting a budget we could work with. They do almost everything in house so they can quickly show you renderings of what your ring will look like and once you've settled all the details it's only another few weeks until you get the ring. Super professional staff, great prices, and amazing quality. Their ability to get you what you want, in a timely manner, and within budget is unmatched. Best custom jewelry store in Ottawa and will 100% be going back for all future pieces.
AJ Clarke
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Dixon did an amazing job of guiding me through the process of designing and making a custom engagement ring, and my fiance and I's wedding rings. Matthew and the staff are kind, helpful, and patient, and it was a pressure-free experience. Our rings are beautiful, and Dixon stands by the rings they make with good customer service and cleanings. I'd highly recommend them!
Shane Z.
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I went to Dixon Jewelers to have a custom engagement ring made and was absolutely delighted with their services and the results! Matt Dixon is an incredible artist and professional. He walked me through the entire process of designing, tweaking, and having the perfect ring made. He is clearly incredibly knowledgeable and passionate about his work and turned my amateur descriptions and our discussions into a STUNNING final piece of artwork. I was also very appreciative that he never tried to "upsell" the project - he was always practical about discussing the pros and cons of different options and features, respected my budget, and was honest and easy to work with throughout. The process and the product were perfect, and Dixon Jewellers will be my go-to and first recommendation for any jewelry needs in the City.
Mark A.
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I purchased a custom engagement ring from Dixon Jewellers and couldn’t be happier with the service and the final product. Matthew was extremely helpful in the diamond selection process, and very informative in explaining everything that I needed to know before going ahead with my final decisions. It’s exactly what my fiancée was hoping for!
D. Hamilton
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I had a custom engagement ring made for my fiance and was very satisfied with the level of service and workmanship. Matthew was extremely helpful taking us through the process of selecting diamonds and deciding on the design that was right for us. The shop provided CAD renderings of multiple different design options and made a few iterations of wax models that allowed us to see what the final product would look like. No pressure, excellent service and extremely quick turnaround when the final design was selected. Thank you to the whole Dixon team!
T. Hains
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Went to Dixon to create a custom engagement ring and was very glad that I did. They took my sketches and description of what I was looking for, and then worked quickly through a series of revisions and options for my review. In the end my girlfriend and I were both extremely happy with the result. I would not hesitate to recommend the skills and service at Dixon.
S. Griffith
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Excellent service! Had very limited knowledge of diamonds & Matthew went above and beyond to help me find the perfect engagement ring. At the time there was not a lot of selection on the market for pear shaped diamonds, however he was very professional and did not try to push the first few we looked at. He kept on searching until we found one that I had liked & manufactured the ring under a tight deadline. Absolutely deserves 5/5.
S. Johnson
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My husband ordered custom earrings based on photos from a long lost pair. What absolutely stunning work! Brought tears to my eyes to see them. I have also had a ring resized, and was extremely happy with the work. Employees are also bright, happy, and incredibly helpful. A wonderful experience from start to finish. I would absolutely recommend anyone who needs jewelry or jeweler work to come here!
S. Herceg
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Dixon jewellers did and AMAZING job saving my engagement ring. It needed to be resized 4 sizes smaller but due to the intricate design of the band multiple jewelers told me it either wasn't possible/ I should buy a new ring/ remake the band at an outrages price. Dixon jewellers re-custom made my ring for me replicating it to a T!! I could never even tell it was remade, it is identical! I could not be more thrilled. And the cost was extremely fair as well! I would highly recommend their craftsmanship!
Mariam R.
