Frequently Asked Questions.

Online Store FAQs.

A: Dixon maintains a vast in-store selection of a wide variety of jewellery. The sheer size of our collection prevents us from posting all items online. Consequently, the only way to see everything we offer is to visit the store.
A: Due to the designs of certain rings, the sizing options may be limited. If there is a ring that you are interested in that is not in your size, please feel free to contact us with the size that you need and we will happily see what can be done.
A: No, we cannot process orders or payments over the phone. Please place your order through our website or contact us for other options.

Custom Design FAQs.

A: Dixon Jewellers has been a prominent player in Ottawa's fine jewellery manufacturing and design industry for more than five decades. With the integration of CAD design and 3D printing, the potential for creating exquisite pieces is limitless.
A: Custom design jewellery refers to the process of creating unique and personalized pieces according to the client's specific requirements and preferences. It involves collaborating with a jeweller to design and craft a one-of-a-kind piece that reflects the individual's style and vision.
A: Certainly! We are pleased to provide complimentary, no-pressure consultations both virtually and in-person. You can schedule appointments via our website, by calling us at 613-235-5630, or by sending an email to admin@dixonjewellers.com.
A: The custom design process typically begins with an initial consultation with one of our expert designers. During this meeting, you can discuss your ideas, preferences, and any specific materials you wish to incorporate into the design. If necessary to the design, we will start by sourcing the perfect gemstone(s) and then we use advanced technology like digital images and 3D printing to provide a visual representation of the piece before manufacturing begins, ensuring your satisfaction with the design.
A: The duration of the custom design process can vary depending on the complexity of the design and other factors. On average, it can take 4-6 weeks from the initial consultation to the completion of the piece. However, more intricate designs or specific requests may require additional time. We strive to provide a realistic timeline during the consultation process.
A: We provide a lifetime warranty on all manufacturer defects for the custom-designed jewellery we produce (including free cleaning and polishing for life). However, normal wear and tear, chipped or lost stones, and damage caused by mishandling are not covered under the warranty. We recommend regular inspections and maintenance to keep your jewellery in optimal condition.
A: The cost of custom design jewellery can vary depending on factors such as the complexity of the design, the materials used, and the craftsmanship involved. At our jewellery store, we work within various budgets and strive to provide the best value for our clients. During the initial consultation, we will discuss the concept and provide a detailed price estimate.

Other FAQs.

A: As part of our comprehensive jewellery services, we conduct in-house appraisals with Certified Gemologists. Our appraisals cater to various needs such as insurance, probate, or sales. We can assist in preparing the appropriate document to meet your specific requirements.
A: If you have lost or had any item stolen, we are here to help you replace it through your insurance coverage. Our team will collaborate with your insurance provider to ensure that you receive an appropriate replacement for your lost or stolen item.
A: Our expert in-house repair department is capable of repairing the most complex and intricate pieces or re-manufacturing them into new works of art. Just bring in the item requiring the attention and we'll take care of the rest!
A: We'd be glad to assist you with changing your watch battery or adjusting the strap length. However, we are currently unable to provide more intricate watch repair services.