Shipping, Returns & Exchanges

SHIPPING

All in-stock items generally take 2-3 business days to process before they are shipped out to the customer. Items that require alteration (such as ring sizings) usually require 5 to 10 business days to be shipped. If you need an item sooner, please contact us prior to placing your order so that we can ensure delivery by the required date is possible. An email notification with a tracking number will be sent to you once we ship your order. 

 

RETURN POLICY

All orders are accepted for refund/exchange, except clearance items, which are final sale, and custom orders. Items must be returned within two weeks or exchanged within four weeks of purchase. Items must be in new, unused and saleable condition.

You must have prior authorization from Dixon Jewellers before returning your item, by simply emailing admin@dixonjewellers.com, for the return mailing address, and to confirm whether an exchange or refund is required. Please include your order number when e-mailing. No order confirmation form is needed, as we are a paperless company. Items returned without authorization will be disposed of without credit being issued or freight being reimbursed.
 
Return shipping to be paid by customer, C.O.D. deliveries are not accepted. Shipping charges are non-refundable. 

If you are in the Ottawa area, merchandise can also be returned to our store at 71.5 Sparks Street within 14 days of receiving it.

 

LOSSES & DAMAGES

Damaged or faulty items must be claimed within 7 days of receiving your product in order to ensure proper credit. Report your claim for lost items within 14 days from the order date in order to ensure proper credit. Please email us via Contact Us section to report.

 

Thank you for shopping with Dixon Jewellers!

If you have any questions or concerns please contact us at admin@dixonjewellers.com or give us a call at (613)235-5630.