FREQUENTLY ASKED QESTIONS

Q: Do you provide custom design and manufacturing services?

A: For over five decades Dixon Jewellers has led the Ottawa market in the manufacturing and design of fine jewellery. We have added CAD design and 3D printing, making the possibilities infinite.

Q: Do you offer personal consultations?

A: Private appointments with our designers or gemologists may be arranged in advance by contacting our store during regular business hours.

Q: Do you offer an in-house appraisal service?

A: As a full-service jeweller, Dixon provides in-house appraisals conducted by Certified Gemologists. 

Q: Is your complete product selection available for viewing online?

A: Dixon maintains a vast in-store selection of a wide variety of jewellery. The sheer size of our collection prevents us from posting all items on-line. Consequently, the only way to see everything we offer is to visit the store.

Q: Do you assist with insurance claims?

A: We can help in replacing virtually any item covered by your insurance. We will work with your insurance company to ensure that you receive a proper replacement for any lost or stolen items.

Q: Do you do repairs to antique pieces and/or unusual jewellery items?

 

Q: I Want to purchase a ring from the online store but there is no sizing option - can I request it in a different size?

 

Q: Can I use my gift certificate in the online store?

 

A: Our expert in-house repair department is capable of repairing the most complex and intricate pieces or re-manufacturing them into new works of art. Just bring in the item requiring the attention and we'll tale care of the rest!

 

A: Do to the designs of certain rings, the sizing options may be limited. If there is a ring that you are interested in that is not in your size, please feel free to contact us with the size that you need and we will happily see what can be done.

 

A: Unfortunately not for now. If you find an item in our online store while browsing, please let us know and we would be happy to make arrangements to set the piece aside for you.