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Frequently Asked Questions

Do you provide custom design and manufacturing services?
For over three decades Dixon Jewellers has led the Ottawa market in the manufacturing and design of fine jewellery.
Do you offer personal consultations?
Private appointments with our designers or gemologists may be arranged in advance by contacting our store during regular business hours.
Do you offer an in-house appraisal service?
As a full-service jeweller Dixon provides in-house appraisals conducted by Certified Gemologists.
Is your complete product selection available for viewing on line?
Dixon maintains a vast in-store selection of a wide variety of jewellery. The sheer size of our collection prevents us from posting all items on-line. Consequently, the only way to see everything we offer is to visit the store.
Do you assist with insurance claims?
We can help in replacing virtually any item covered by your insurance. We will work with your insurance company to ensure that you receive a proper replacement for any lost or stolen items.
Do you do repairs to antique pieces and/or unusual jewellery items?
Our expert in-house repair department is capable of repairing the most complex and intricate pieces or remanufacturing them into new works of art. Just bring in the item requiring attention and we’ll take care of the rest!
We buy jewellery!

Come sit down with one of our accredited appraisers to get the best value for your gold or jewellery. In dealing with gold pieces we will provide a total weight in grams and a price per gram per karat.

Buying Diamonds?

Choosing your diamond. The four Cs you need to know!
Buying that perfect diamond can be a daunting task. Prepare yourself by understanding the importance of the four Cs!

Dixon Jewellers is a full member in good standing with the following organizations: